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Return and Refund Policy

 

 Cancellations & Refunds

At PeakView Optics we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to support@peakviewoptics.com or call us at 650-644-4887

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 650-644-4887, the chat in the bottom right, or email support@peakviewoptics.com any time. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include [names of any brands that are made custom].

These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 3-7 business days.

Order delays have proven to be unavoidable and are outside of PeakView Optics control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from [your store name], you are acknowledging the following of the Exchange Agreement:

  • I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to PeakView Optics within 24 hours of the product being delivered.
  • I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
  • I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
  • I understand that if my order has left the warehouse, I am unable to receive a full refund.
  • I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%. 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to support@peakviewoptics.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The PeakView Optics default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page. 

All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@peakviewoptics.com.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@peakviewoptics.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

 

BRAND BY BRAND RETURN & REFUND POLICIES 

ATN Return & Refund Policy

American Technologies Network Corporation (ATN) is proud to offer one of the most comprehensive selections of Night Vision and Day/Night Scopes worldwide, ensuring 24/7 coverage for your needs. If you have any questions, please contact us toll-free at 1-800-910-2862 or email us at service@atncorp.com. Our specialists are ready to assist you.

Product Inspection & Return Eligibility

Please carefully inspect your items immediately upon receipt. If you are not satisfied, you may return the merchandise within 10 days of receipt for a refund.

Return Policy Details:

  • A 14–21 business day processing time is required for returns.
  • Shipping, handling, and COD charges are non-refundable.
  • Customers are responsible for return shipping and insurance costs. Freight collect or COD returns will not be accepted.
  • ATN is not responsible for damage to returned items during shipping.

Return Instructions

  1. Request Authorization: Contact ATN to obtain a Return Authorization Number (RAN).
  2. Label & Documentation: The RAN must be clearly displayed on the outside of the package. Include a copy of your original invoice in the return shipment.
  3. Condition of Return:
    • Items must be unused and returned in the same condition as received, including manuals and all accessories.
    • Special orders, closeout items, and products sold "as is" are non-returnable.

Conditions for Refusal, Adjusted Refunds, or Restocking Fees

ATN reserves the right to refuse returns, return merchandise to the customer, or apply a 15% restocking fee in the following cases:

  • Merchandise is returned after the 10-day trial period without prior authorization.
    • The 10-day period begins when the customer receives the product and ends when ATN receives it back.
  • Merchandise is incomplete, damaged, used, or shows signs of misuse.
  • Items are returned with inadequate packaging resulting in damage.
  • Delivery of the item was refused by or on behalf of the customer.

Important Notes

  • Items damaged due to misuse, neglect, or physical abuse will not be eligible for refunds and will be returned to the customer.
  • Refunds or credits will be adjusted for items not returned in their original condition.

For further assistance, please contact our customer service team at service@atncorp.com. Thank you for choosing ATN!

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Explore Scientific & Partners Return and Refund Policy

Returns

We accept returns within 30 days of purchase. Unfortunately, if 30 days have passed since your purchase, we are unable to offer a refund or exchange.

To qualify for a return:

  • The item must be unused, in its original condition, and returned in the original packaging.
  • Returns are subject to a 20% restocking fee.
  • Solar Products purchased after August 21, 2017, are non-refundable.

To initiate a return, you must provide a receipt or proof of purchase.

Partial Refunds

In certain cases, partial refunds may be issued:

  • If the item is not in its original condition, is damaged, or is missing parts due to reasons not caused by our error.
  • If the item is returned more than 30 days after delivery.

Refunds

Once your returned item is received and inspected, you will be notified via email about the approval or rejection of your refund.

If approved:

  • The refund will be processed, minus the 20% restocking fee.
  • The credited amount will be applied to your original method of payment within a specified number of days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take additional time for the refund to post.
  3. Contact your bank to inquire about their processing times.

If you’ve done all of the above and still have not received your refund, please reach out to us at service@explorescientific.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange for the same item, email us at service@explorescientific.com and send the item to:

1010 S. 48th Street, Springdale, AR 72762, USA.

Shipping for Returns

To return a product, mail it to:
1010 S. 48th Street, Springdale, AR 72762, USA

  • Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, the return shipping cost will be deducted.
  • The time it takes for an exchanged product to reach you may vary based on your location.

For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

If you have any questions about the return process, please contact us at service@explorescientific.com.

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Goyojo Return & Refund Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. Proof of purchase, such as a receipt, is also required.

To initiate a return, contact us at contact@goyojo.com. If your return is approved, we will provide a return shipping label and instructions for sending back your package. Items returned without prior authorization will not be accepted.

For any questions about returns, please contact us at contact@goyojo.com.

Damages and Issues
We offer free replacement for items that arrive with significant shipping damage (affecting functionality), missing critical parts, or other quality-related issues. Please contact customer service and provide photos and/or videos as evidence for us to assist effectively.

Definition of Critically-Damaged Items:
The primary structure of the product is significantly deformed or impairs its functionality.

Situations Not Covered Under Free Replacement or Refund:

  • Minor damage to outer packaging.
  • Minor scratches or paint loss on the product.
  • Wear-and-tear or damage to parts after excessive use.
  • Damage to parts or wearing components after prolonged use or repeated usage.

Non-Quality Issues:
For non-quality-related returns or replacements, customers may make a request within 30 days of receiving the item. A 10% processing fee applies unless the customer places a replacement order.

GOYOJO will provide a return shipping label, and a designated carrier will collect the package. Customers can also arrange self-return shipping if preferred.

Customer-Arranged Returns:
If the customer chooses to arrange shipping themselves, it is their responsibility to ensure the return package arrives safely. Customers must use a signature confirmation service and are encouraged to add shipping insurance. GOYOJO is not responsible for any damage, loss, or other issues during transit for self-arranged shipments.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will resolve the issue promptly.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

  • Free accessories.
  • Custom products (e.g., special orders or personalized items).
  • Used items (except in cases of extreme breakage or malfunction).
  • Hazardous materials, flammable liquids, or gases.

Sale items and gift cards are non-returnable.

If you have any questions about your item, please contact us.

Exchanges
To exchange an item, return the original product first. Once the return is accepted, you can make a separate purchase for the desired replacement.

Refunds
Once we receive and inspect your return, we will notify you about the status of your refund. Approved refunds will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at contact@goyojo.com.

Return Address
The return address will be provided by email, or we can arrange a pickup.

Contact Information:

  • Email: contact@goyojo.com
  • Phone: +86 190 4708 8827
  • Address:
    18F-1, Block A, Yunzhi Technology Park 1, Shuangming Avenue, Dongzhou Community, Guangming Street, Guangming District, Shenzhen, 518000 China

Support Hours:
Monday to Saturday, 9:30 AM to 10:00 PM.

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GSCI Return & Refund Policy

Satisfaction Guarantee

If you are not fully satisfied with your purchase, you may return the product within 30 days of receipt.

How to Initiate a Return

Step 1: Contact Us

  • Email Customer Service at gsci@gsci.net to request a Return Merchandise Authorization (RMA) number.

Step 2: Prepare Your Return

  • Include all original packaging, accessories, and documentation.
  • Package the item securely to avoid damage during transit.

Step 3: Shipping

  • Customers are responsible for return shipping costs unless the item is defective.
  • Use a trackable shipping service for your return to ensure safe delivery.

Refund Process

  • Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
  • Approved refunds will be processed and credited to your original payment method within 14 days.

Warranty Information

Warranty Coverage

General Starlight Company Inc. (GSCI) provides a 7-Year Manufacturer’s Warranty against defects in materials and workmanship.

Warranty Validity

  • Applies to the original purchaser only.
  • Warranty coverage begins on the date of purchase.

Warranty Adjustments

If a product malfunctions or has a defect within the warranty period:

  • GSCI will repair or replace the item at their discretion, free of charge. This is the exclusive remedy under this warranty.
  • The customer must:
    1. Notify GSCI within 10 days of discovering the defect by emailing gsci@gsci.net.
    2. Provide the original invoice to validate the warranty.
    3. Return the item to GSCI for evaluation by their Technical Control Department.

GSCI will verify that the product has been operated according to its intended use and confirm whether the defect is due to materials or workmanship.

Warranty Exclusions

This warranty does not cover:

  • Damages resulting from misuse, neglect, or normal wear and tear.
  • Products altered or repaired by unauthorized personnel.
  • Components such as IITs, FPAs, and LED displays, which are covered under a 1-year warranty from the original equipment manufacturer (OEM).

Warranty Service Procedure

  1. Obtain an RMA: An RMA number is required for all warranty returns. Items returned without an RMA will not be accepted or processed.
  2. Include All Parts: Return the product with all original parts, accessories, and packaging.
  3. Inspection: Products returned with missing accessories, improper packaging, or evidence of misuse (e.g., scratches, cracks, burned IITs or FPAs, broken lenses) will be refused or returned to the customer at their expense.
  4. Shipping: Customers must prepay shipping costs for warranty service. If the item is deemed defective, GSCI will cover return shipping costs.

Warranty Activation

To activate your warranty, complete the Warranty Activation Form within 30 days of receiving your product.

Contact Us

For questions or additional information, please email us at gsci@gsci.net.

 

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